Free UK Delivery over £80 / Discreet delivery and packaging

FAQs

Frequently Asked Questions  

Welcome to the frequently asked questions page. Here we have answered some of the most common questions we get asked.

  • Delivery

  • What are the UK delivery charges?

Intimate matters shop will ship all UK orders over £80 FREE of charge. Orders under £80 will incur a £4.00 charge. Your order will be delivered using Royal Mail . On dispatch of your order, you will be sent a Royal Mail tracking number. Please note that these parcels take between 3 to 7 working days to arrive so please take any Bank Holiday days into account when planning your order. All orders placed after 7pm on a Friday will be dispatched on the next working day the following week. *Delivery is not guaranteed and is dependent on the Royal Mail.

  • Is your packaging discreet?

ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as SP*IMS.IE , giving no indication of the nature of your purchase.

  • How long will my delivery take?

All orders placed using the Royal Mail delivery service take 2 to 7 working days.

  • How do I track my order?

Your unique tracking number will be emailed to you when we dispatch your order. You can track your order online at www.royalmail.com/track-your-item To use 'Track your item', just type in your 13 character reference number and press the 'Track item' button. Please don't add spaces or hyphens, and always check the reference number is correct.

  • Where do you ship to?

We currently ship to the United Kingdom. 

Returns

Please notify us about faulty or incorrect goods as soon as possible so we can rectify the problem quickly for you. Please to view our full Returns Policy.

Payments & Security

Payment will usually be taken at the same time the order is being placed to allow for quicker processing. How secure is my information when I place an order? We value your security as top priority at Intimate matters shop, and you can enjoy peace of mind from our triple protection process to guard your details when you order on line with us.

General Information

You can also email us at intimatemattersshop@gmail.com

From time to time we will run promotions which offer discount codes and incentives. These promotions are not to be used in conjunction with each other and you can find our discount code entry feature on the shopping cart when placing your order